Comercial politics
The company António Miranda Alves Unipessoal, Lda, dealership TONY MIRANDA Brand, provides through the website www.tony-miranda.com, its collection which consists of two types of specific products, a Couture line and a prêt-a-porter line, for both men and for women, which can only be purchased by the end user.
The company António Miranda Alves Unipessoal, Lda, reserves the right to not process orders received by users other than "end customers" or to those who do not comply with the general conditions of sale.
These general terms and general conditions of sale are governed by supply, transmission and acceptance of orders placed between end customers on online store, brand TONY MIRANDA and his company António Miranda Alves Unipessoal, Lda.
The "Customer" shall provide the company António Miranda Alves Unipessoal, Lda, his/hers correct and complete E-mail address or telephone number, and agree to be contacted if necessary.
How to order
To order at the online store TONY MIRANDA the user is required to have an email account and that the browser is set to accept cookies and pop-ups, to allow the enjoyment of all conditions of the website navigability.
It is very easy to place an order at our online store:
Please select the products you want to buy;
Add the selected products to your cart;
Choose the model, color, size, and desired quantities;
Finish your purchase;
Select the payment option;
Review your order;
Proceed to the payment and confirm;
You will receive an order confirmation by email;
We reserve the right not to accept your order, or cancel it even after the automatic confirmation.
By submitting the order you agree to the terms and conditions of the general sale.
The company António Miranda Alves, Unipessoal, Lda, may not process orders that do not have sufficient guarantee of payment recovery; when orders are incomplete or incorrect, or the products ordered are no longer available. In the cases mentioned, we will inform you by email that the sale was not made and that António Miranda Alves Unipessoal, Lda, did not proceed with the sale, specifying the reasons.
If you have made an order and payment for products that are no longer available, the company António Miranda Alves Unipessoal, Lda., will reimburse the money paid for the unavailable items, and / or produce the respective model missing (unless stock rupture material).
Right to refuse acceptance of the order
The company António Miranda Alves Unipessoal, Lda, reserves the right to refuse any order under the following conditions, exempt from liability for any damages or costs:
*The product is no longer available / in stock (payments will be returned);
*The billing information is incorrect or not verifiable;
*The chosen mode of delivery does not match the shipping address;
*The order is signed by our security systems as an incorrect order or order susceptible to fraud;
*The payment was not received by us within 5 business days after acceptance of your order;
*If we find that the client is a minor;
*If we find that is a retailer;
*To exist an error in the price quote;
*It is unable to deliver to the address provided.
Data verification
Upon receiving the order we can run some checks on it before we process.
Product price guarantees and indication
Payment Methods
You can find the payment methods available on the website on the Information section. We do not accept any other payment method other than those mentioned. Please do not try to pay by any other methods other than those specified. Doing so, we cannot be held responsible for the loss of payment or any other damages that may possibly result.
At this time, we have exclusively the payment to be used by bank transfer, which you can find on the website on the Information section.
Soon, other payment methods will be made available.
Order security
The online store TONY MIRANDA uses the latest fraud protection technologies.
Your payment information will be encrypted from the moment you enter until your transaction is processed and will not be stored on a public server. Even though we use encryption software, security of information and payments transmitted by the Internet or via e-mail cannot be guaranteed. The company António Miranda Alves Unipessoal, Lda, shall not be liable for any damage suffered as a result of the use of electronic media including, but not limited to, recurring damage failures or delays in delivery of electronic communications, interceptions or manipulations of electronic communications by third parties or by computer programs used for communications or virus transmissions.
If you choose to pay by bank transfer, we will begin the process of your order, after we approved the payment. This may take several days. Once 5 calendar days have passed, after placing the order and if we have not received any payment, the order will be canceled. Payments can only be processed if the information to be used for billing can be verified.
Retention of Title
The company António Miranda Alves Unipessoal, Lda, retains ownership of all its products until it has received full payment.
Prices
The price shown for each product does not include transport costs, but includes the VAT rate in force in Portugal (23%).
Shipping charges are per order. The exact price of the shipping fee depends on the country where your order will be delivered. All prices are quoted in Euros. Please note that the change of country can have an impact on prices and also in transportation costs.
Your total price
The total price specified in the final menu on the order confirmation it includes taxes and shipping costs. Prices are quoted on the order confirmation. Please only transfer the exact amount specified on the confirmation of your order.
Price changes
Prices of products featured on this website are subject to change. The António Miranda Alves Unipessoal, Lda, reserves the right to change prices without notice. The prices displayed at the time of purchase are the prices applicable to that purchase. Unless computer error.
Shipments and Deliveries
The TONY MIRANDA is open Monday to Friday, with the exception of bank holidays. We can only guarantee the delivery of an order if the address is a residence or an office located in one of the countries mentioned in the list of available countries. A delivery is considered made or a product is considered delivered with signing of the delivery receipt at the agreed address.
SHIPPING COSTS
The shipment costs of the items ordered will be added to the order value in the process of completion of the order. it is necessary that the user chooses the right form of delivery on the delivery form choice phase. The user will be responsible and the order will be canceled if the right choice of delivery is not selected.
All orders will be shipped by TNT.
SHIPPING - SHIPPING FORMS
Portugal - € 6, 00
Islands - € 12.00
Europe - € 35.00
Rest of the World - € 90.00
Delivery fees are added to the price of the product according to the shipping method the customer chooses during the purchase process.
The wrong choice of shipping method can lead to cancellation of the order, and the client will be informed of what happened by email.
The costs mentioned above will be automatically added upon completion of the order, on the total amount of the order.
Transport costs do not include any import fees that may be charged to the customer's destination country of entry, these fees are the client responsibility.
CUSTOMS DUTIES AND CHARGES
For all shipments destined for European Union countries, prices include VAT at 23%.
Import duties and / or taxes to be charged as soon as the order arrives in the country of the recipient.
Customs duties and / or taxes to non-EU countries, TONY MIRANDA cannot predict the likelihood of those costs. If orders are subject to any additional charges, these will be charged directly by the customs of the destination country. Please contact your local customs service for more information.
Shipping rates
Shipping charges are per order. The exact price of each shipment depends on the country of delivery.
For countries outside the European Community (such as Brazil, USA, Russia etc.) all the costs of customs duties shall be borne by the customer.
Customs fees
It is the buyer's responsibility for any fees that may be charged upon delivery / receipt of merchandise.
Delivery times
Delivery times may be slightly higher during sales and holidays periods. Unless these exceptions, the normal time limits for deliveries are:
• Portugal 3-5 business days
• Europe 5-8 business days
• US and Canada 8-10 business days
• Rest of the World 8-10 business days
If you choose to pay by bank transfer, we will only send the goods after collecting the payment. This may take between 5-7 business days.
The company António Miranda Alves Unipessoal, Lda, cannot be responsible for failure or delay in performance of any obligation that is due to Major Force Event, means, an event, nature, act or omission beyond its reasonable control (Major Force Event - which includes any event, nature, act or omission beyond the reasonable control of the "Seller").
*We will try to deliver on time, to the extent that this is commercially reasonable. Normally we always proceed this way; however, we cannot guarantee timely delivery.
IMPORTANT INFORMATION
All orders require a signature upon delivery.
The TONY MIRANDA cannot change the delivery address of orders from the moment that they are dispatched.
Delivery times above are merely indicative and do not take into account any delays due to problems with authorization of payments, strikes, disasters, weather conditions or customs clearance in the destination country.
Check on delivery
Upon delivery, the customer must check the packaging in order to ascertain any damage. If it is found that the products are damaged, the customer must not accept the delivery of the order, and should return it immediately. The company António Miranda Alves Unipessoal, Lda, reserves the right to request photographic support regarding defective or wrong merchandise sent before authorizing the return, for the effect of reimbursement of transport costs and import duties.
All items returned as defective will be duly inspected in the act of receiving and all items subject to wear considered normal, will not be considered defective.
The items with defects will be exchanged for identical items, and always subject to availability of stocks. If the user does not want to receive a replacement item, you must make this request when accessing your personal account on the website TONY MIRANDA, about the return request.
The return of defective items must be requested to the company António Miranda Alves Unipessoal, Lda, within 10 days after receipt of goods.
The refunds for defective items will take place within 30 days of receipt of returned items.
If the company António Miranda Alves Unipessoal, Lda, cannot do the replacement of the defective item, it shall refund the amount paid by form of payment originally used and the same amount paid by the user.
Order cancellation before shipment
The customer can cancel the order at no cost, as long as the order has not yet been processed. If the customer places an order and wants to cancel it he/she must, at first, check the status of your order by clicking their name in the upper left corner, and by clicking on the desired order.
If the order state is: New order, Pending billing or in preparation, the customer must contact our Customer Service and ask for the cancellation of your order. Only after this procedure it will be possible for our Customer Service Department at our warehouse to request the cancellation of the order. If the request for cancellation is successful, the client will be notified by email of this decision and cancellation will be processed at no cost to the customer.
If the request for cancellation is not possible the products will be shipped to the customer and in that case if the customer keeps its intention to cancel the order, it shall refuse to accept them. However, the client can proceed to the return of goods under the conditions and rules listed below.
Product Exchange
For TONY MIRANDA, the satisfaction of a customer is very important, so if you want to exchange an item, you can do so by identifying clearly what is the reason for your return. However you need to meet certain requirements. Articles must be returned with all original tags, packaging and other accessories (protective bags, etc.) sent with the order.
Returns must be packaged in our shipping box. The TONY MIRANDA will not accept the return of items that do not respect the procedures of the terms and conditions of return policies. Such items will be returned to the sender, to the address of the original submission, at the user's expense. If the above requirements are met, the company António Miranda Alves Unipessoal, Lda, will exchange the items in question, by identical items, though not returning the value of the items in cash.
Quality and Warranty The company António Miranda Alves Unipessoal, Lda, sells selected products where the criteria are guided by quality and rigor. Products exposed through photos, for sale in the online store TONY MIRANDA may not exactly match the real garments in terms of image and colors due to the Internet browser and monitor used.
If you decide to exercise the right of return of purchased products, the company António Miranda Alves Unipessoal, Lda, reserves the right to not accept returned products without the label or relevant seal or that have been altered or damaged from its original state.
Client support
For more information, you can contact us via e-mail through the tonymiranda@tony-miranda.com address or you can also do it through all contacts available on our website. Available from Monday to Friday from 9am to 12.30 and 14.30 to 17.30.
Conditions for promotions (discounts)
When used according to the established rules, a promotion enables the user to enjoy a promotion / discount on the purchase of a specific product or a set of products, during the relevant period associated with the promotion.
Promotions can only be used for online purchases on the website.
Gift vouchers
The gift vouchers function as products that are purchased on the online store, and whenever we receive an order this way, we get in touch with the customer to let us know the contact details of the gifted person.
Contact with this person is in charge to Tony Miranda as well as the delivery of the chosen product. When buying a gift voucher you choose the appropriate form of delivery to the gifted person, and if the delivery method is not the correct one the corresponding value to the difference of shipping is given at the time of the choice of product.
Availability
The satisfaction of all orders placed on the website, are subject to availability. The company António Miranda Alves Unipessoal, Lda, will try to ensure that all items offered for sale in the shop are in stock. However, the company António Miranda Alves Unipessoal, Lda, reserves the right not to accept any orders or cancel orders already confirmed for products that no longer exist in stock. In these cases the company António Miranda Alves Unipessoal, Lda, will inform the client.
Applicable law
These general conditions and all disputes arising that relate to these general conditions, including its validity, use of the website or any purchase shall be governed by Portuguese law.
Change to the General Conditions by Tony Miranda Couture, Lda
The company António Miranda Alves, Unipessoal, Lda , has the right to change the Terms and Conditions at any time. The customer is subject to the principles and terms in force at the time of your order, unless the law or authority, impose any amendment.
Information on the website
Although the company António Miranda Alves, Unipessoal, Lda, works its website with great care, information, text, graphics, documents, movies, music and / or other services may contain errors or be incomplete or incorrect.
The company António Miranda Alves, Unipessoal, Lda., shall not be liable for any damages resulting from the use (or inability to use) the website, including damage caused by viruses or any inaccuracy or incompleteness of the information, unless such damage is the result of fraud or negligence on the part of the company António Miranda Alves, Unipessoal, Lda.
Trademark and copyright rights website
All brand names, product names and titles used on the website are trademarks or trade names of the company António Miranda Alves, Unipessoal, Lda The user / customer of the website are not authorized to use or reproduce any of these trademarks or trade names as this is a violation of the rights of their holders.
All that concerns to the design, texts, documents, movies, music and / or other website services, the selection and arrangement of website, and all the software compilations (including applets) and all other website materials are of exclusive property of the company António Miranda Alves, Unipessoal, Lda . Users / customers are only allowed to electronically copy and print portions of the website if this is required to place an order on the website or to use the website as a source for purchase.
The user / customer is not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication.
If the user / customer wishes to use information or materials of the website need to obtain prior written authorization granted by the company and António Miranda Alves, Unipessoal, Lda Tony Miranda will not be responsible for the development of articles of which the measurements sent by the client may not be correct.
Tony Miranda will not be responsible for the development of articles of which the measurements sent by the client may not be correct.
